Frequently asked questions

Do you have a store for viewings?

Yes, we have a store located B64 area and we provide viewings via appointment only just so we can ensure we have what you want to view at the time as what we have in stock varies day to day! 

We can also do virtual show around of prams via full walk around videos if you're too far to travel to us. 

Are all your prams preloved?

Yes, all of our prams have been gently used, stocked, checked and cleaned to a high standard, ready for purchase.

Please be aware they are used prams and wont be in perfectly new condition. We can restore fabrics to nearly new condition and remove and marks or stains however small scratches to frame work wont always be fixable, although we do our best to restore what we can. 

We price our prams due to condition and always make it clear if there are any major defects on our prams.

How long does pram sourcing take?

This can vary, however we have sourced and sold prams within 24 hours of request. We like to make sure anything sourced is best of the best so can take anything up to 14 days. 

How long does delivery take on current stock?

We clean our prams upon sale to avoid them sitting collecting dust after a full clean whilst waiting to be sold, this way you can ensure your travel system is perfectly fresh and wont have been sat around after a clean.

Cleaning time varys on how much we have on order but can be anywhere from 1-2 weeks. We can speed up delivery time if requried just ensure to let us know before hand! 

What is your returns policy?

We do accept returns. However these must be returned back to us in full, within 14 calendar days. Please bare in mind we require you to cover the postage back to us, and you must ensure the value of the item is covered when doing so for if the item is lost/damaged on its way back to us. We are always happy to send over full walk around videos and up close photos prior to posting to ensure you are happy before purchasing. 

Address

180 Halesowen Road, 

Old hill, Cradley Heath

B64 6HU

Phone

07514 468 938

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